How to Enroll a new Device With Duo

Problem

• I need to add device to my Duo account to authenticate with.
• Add account to iPhone/Android 

Resolution

1. Open the link in your email. (Example Email)
2. Click green Start setup to begin enrolling your device.
   • 
3. Select the type of device you'd like to enroll and click Continue. We recommend using a smart phone for the best experience.
   • If you don't have a smart phone or tablet please reach out to Tech Desk. 
   • 
4. Select your country from the drop-down list and type your phone number. Use the number of your smart phone that you'll have with you when you're logging in to a Duo-protected service. Double-check that you entered it correctly, check the box, and click Continue.
   • If you're enrolling a tablet you aren't prompted to enter a phone number.
   • 
5. Choose your phone type Android or iPhone (iPad select iPhone as well) and click Continue.
   • 
6. Next you will need to install Duo on you smart phone.
   • iPhone/iPad:
     1. Launch the App Store app and search for Duo Mobile.
     2. Tap Get and then tap Install to download the app.
   • Android:
     1. Launch the Google Play Store app and search for Duo Mobile.
     2. Tap Install to download the app.
7. Once the app is installed on your smart phone click I have Duo Mobile installed on your computer browser.
   • 
8. On your smart phone activate Duo Mobile by scanning the bar code on your computer browser with the smart phone app's built-in bar code scanner.
   • 
9. Follow the steps below for the phone that you're on.
   • iPhone/iPad:
     1. Launch Duo Mobile.
     2. Tap + button on the app.
     3. Scan the bar code on your computer browser with your phone.
     4. The app will name it Road Scholar by default, change the name if you want to and tap Save.
        • 
   • Android:
     1. Launch Duo Mobile.
     2. Tap Set up account.
     3. Tap Use a QR code. 
        • If you get a security prompt click Allow or Only this time.
     4. Scan the bar code on your computer browser with your phone.
     5. The app will name it Road Scholar by default, change the name if you want to and tap Save.
        • 
10. The Continue button is clickable after you scan the bar code successfully.
    • 
11. In the When I log in: box select Automatically send this device a Duo Push and click Finish Enrollment.
    • 

Congratulations!

Your device is ready to approve Duo push authentication requests.