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There is now a fix for the duplicate ringing in Genesys Cloud. Please follow the steps below to mute your Genesys Cloud application.
Muting Genesys Cloud App:
Open up Genesys Cloud app (if already open, make sure you click on it to make it active)
![Click to View Full Image Uploaded Image (Thumbnail)](https://roadscholar.teamdynamix.com/TDPortal/Images/Viewer?fileName=a2eda07b-17a0-4c54-b8bf-58ea0184f01e-thumb.jpg&beidInt=92)
Right click the speaker icon:
![Click to View Full Image Uploaded Image (Thumbnail)](https://roadscholar.teamdynamix.com/TDPortal/Images/Viewer?fileName=fcfedee7-c231-49ec-9321-5ac34dcb128a-thumb.jpg&beidInt=92)
A pop-up will appear. Select “Open Volume Mixer”:
![Click to View Full Image Uploaded Image (Thumbnail)](https://roadscholar.teamdynamix.com/TDPortal/Images/Viewer?fileName=97be50ee-1fb2-47c6-bd24-fe69ddfea723-thumb.jpg&beidInt=92)
Look for the Genesys Cloud icon from the pop-up. Then click on the Speaker icon under Genesys Cloud:
![Click to View Full Image Uploaded Image (Thumbnail)](https://roadscholar.teamdynamix.com/TDPortal/Images/Viewer?fileName=ac23c47b-158a-47f6-af11-2652e577a1b2-thumb.jpg&beidInt=92)
Once you have selected the speaker icon, it will show as muted:
![Click to View Full Image Uploaded Image (Thumbnail)](https://roadscholar.teamdynamix.com/TDPortal/Images/Viewer?fileName=76b3eeac-b068-4b18-a03e-10c7a03ca621-thumb.jpg&beidInt=92)
Now your Genesys Cloud app will be muted so you’ll only get rings through Salesforce!
Troubleshooting:
What if I don’t see Genesys Cloud in the pop-up?
If you follow the steps above but do not see Genesys Cloud as an option, please follow the steps below:
Close Genesys Cloud (the app) and reopen it. Try again.
If that doesn’t work:
When the pop-up is open, select the drop-down under “Device” as shown below:
![Click to View Full Image Uploaded Image (Thumbnail)](https://roadscholar.teamdynamix.com/TDPortal/Images/Viewer?fileName=d98ab458-b5d5-4666-b485-647ddbbffea4-thumb.jpg&beidInt=92)
Choose your headset name from the drop-down:
![Click to View Full Image Uploaded Image (Thumbnail)](https://roadscholar.teamdynamix.com/TDPortal/Images/Viewer?fileName=c4122c97-9566-43ff-a616-0d8d3dcc1a8b-thumb.jpg&beidInt=92)
Now you should see Genesys Cloud appear:
![Click to View Full Image Uploaded Image (Thumbnail)](https://roadscholar.teamdynamix.com/TDPortal/Images/Viewer?fileName=46050815-1a9f-4f3d-8273-fabfc6a095a2-thumb.jpg&beidInt=92)