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Note: This KB is for general onboarding pre-flight for Global Response/ROI Support Staff
Global Response New Hire Checklist:
Check Hardware
- Two Monitors
- Wired Headset
- Hardwired/Ethernet Connection
Check Software
- Genesys Cloud
- Citrix Workspace
- Zoom Workspace
Change Road Scholar Password
Follow the steps provided in this guide
Login to Zoom
Follow the steps provided in this guide
Configure Citrix App
Follow the steps provided in this guide