Issue
There are many things that can cause the need to get a new citrix session, including (but not limited to):
- Interaction Desktop slow or laggy
- Outlook Signatures are missing
- Citrix profile errors
- Autocorrect error messages in Outlook or Word
- Normal.dotm error messages in Outlook or Word
- Errors opening files
- Favorites are missing from your web browser (chrome/IE) or File Explorer
- Outlook error: "The server is unavailable."
- Windows not maximizing to the full size of your screen
Resolution
- First, please refrain from closing your Citrix page or rebooting your computer! It does not actually do anything useful with regards to Citrix issues, and may cause other problems.
- Open the Citrix Workspace on your computer.
- In the top right select the capital letter on the top right of the window with the 3 Squares and the 1 Wheel icon
- Then in the drop down, select the 3 horizontal dots
Then in the following drop down, select Log out
- This does not work on a Mac. Please close all your Citrix apps, wait at least 6 minutes, and then try again. If this does not work, please reach out to techdesk to kill your Citrix session at x4040.
- Wait 10-15 seconds.
- Re-launch your Citrix Applications.
You may not necessarily get onto a new server, but you will have a new session. If you continue to have trouble, please call techdesk at x4040 (full number: (978) 323-4040)!