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Microphone/Headset quality issues - Genesys Cloud
Knowledge Base
Telephone/Voicemail
Softphone
Clear settings for Advance Microphone, to clear echo or lag in the callers speakers.
GR - Genesys Cloud - Callback isn't dialing Pax in Salesforce Phone
Knowledge Base
Global Response
GR - Genesys Cloud - Disconnect stuck call/interaction (SUPERVISOR level access)
Knowledge Base
Global Response
GR - Genesys Cloud - Double ringing, prevention/fix
Knowledge Base
Global Response