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GR - Genesys Cloud - Disconnect stuck call/interaction (SUPERVISOR level access)
GR - Genesys Cloud - Disconnect stuck call/interaction (SUPERVISOR level access)
Tags
phone
stuck
genesys-cloud
gen
interactions
globalresponse
Log in to Genesys Cloud, select "Admin"
Search for "Disconnect Interactions"
Paste the Interaction ID, click "Disconnect Interaction"
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://roadscholar.teamdynamix.com/TDClient/1968/Portal/KB/ArticleDet?ID=149656">https://roadscholar.teamdynamix.com/TDClient/1968/Portal/KB/ArticleDet?ID=149656</a><br /><br />GR - Genesys Cloud - Disconnect stuck call/interaction (SUPERVISOR level access)