Description
It is not our job to approve or deny your request to be full time work-at-home. That decision belongs to your manager. However, it is our job to be able to be sure you are able to do your job. So if you are moving to a full-time WAH situation, we can help you get set up. We will provide whatever hardware and software needs you have, and a Polycom handset-style phone. Things that you must provide in order for this agreement to work:
- High Speed Internet
- Quiet space to work
- Access to hardwire the PC directly to router with an Ethernet cable (WAH on Wifi is NOT acceptable)
In addition, it is best to alert you that there are limitations as to how much support we will provide when things go wrong.
- Techdesk will troubleshoot citrix/app issues
- Techdesk will assist with diagnosis of connectivity-related issues. If techdesk suspects your issue is connectivity-related, you are responsible for contacting your manager to notify them, and contact your ISP for assistance.
- Techdesk will not support devices/peripherals that were not provided by RoadScholar IT. Meaning any personal devices that you connect to the PC/laptop are NOT supported (i.e. printers, external hard drives, personal mouse, personal keyboard, etc)
Alternate names: Also known as: remote, remotely,
The Fine Print:
- If you have several requests at the same time, please submit each separately. This allows us to assign work appropriately and to keep track of your requests.
- If you have a specific deadline for a given request, please let us know what it is when you submit the request.
- Please be as detailed as possible when submitting requests. For example, if you are reporting a problem with a service we maintain, please provide us with specific error messages or screenshots and any relevant information about the computer you're using.