1) Close out of GenCloud Desktop application.
2) Verify their Windows Sound microphone device default is set to the headset/microphone.
![](https://roadscholar.teamdynamix.com/TDPortal/Images/Viewer?fileName=207901c6-9dfc-4233-8d26-e2fbc8fa1404.png)
1) Re-open GenCloud App
2) Go into GenCloud App and Disable Advanced Microphone Settings on the Mini-widget window. It opens when Salesforce opens, it pops-up.
![](https://roadscholar.teamdynamix.com/TDPortal/Images/Viewer?fileName=b17f8bec-4a47-4563-96a1-64d7c06316ce.png)