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GR - (Onboarding) Checklist for Global Response/ROI Support Staff
Knowledge Base
Global Response
GR - Reset Password
Knowledge Base
Global Response
Password Reset process for active Global Response / ROI users.
GR - Reset Password (New Advisors)
Knowledge Base
Global Response
Instructions for new Global Response / ROI Advisors on how to change Road Scholar passwords.
GR - Zoom - Sign into with Road Scholar account
Knowledge Base
Global Response
GR - Citrix - Reset Workspace App
Knowledge Base
Global Response
GR - Citrix - Screen Issues/Settings
Knowledge Base
Global Response
GR - Citrix - Getting a New Session
Knowledge Base
Global Response
GR - Genesys Cloud - Callback isn't dialing Pax in Salesforce Phone
Knowledge Base
Global Response
GR - Genesys Cloud - Disconnect stuck call/interaction (SUPERVISOR level access)
Knowledge Base
Global Response
GR - Genesys Cloud - Double ringing, prevention/fix
Knowledge Base
Global Response
GR - Microphone/Headset quality issues
Knowledge Base
Global Response