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GR - (Onboarding) Checklist for Global Response/ROI Support Staff

GR - Reset Password (New Advisors)

v2

GR - Reset Password

Password Reset process for active Global Response / ROI users.

GR - Zoom - Sign into with Road Scholar account

GR - Citrix - Reset Workspace App

GR - Citrix - Screen Issues/Settings

GR - Citrix - Getting a New Session

GR - Genesys Cloud - Callback isn't dialing Pax in Salesforce Phone

GR - Genesys Cloud - Disconnect stuck call/interaction (SUPERVISOR level access)

GR - Genesys Cloud - Double ringing, prevention/fix

GR - Microphone/Headset quality issues