Description
If you need for us to explain something, or show you how to do something (in any application we support), we can help! This is not for issues or errors (go here if that's what you have), but more for a "this would be easy for IT, I just don't know how to do it!" Like changing your layout in Outlook, Interaction Desktop, configuring ICBM, building reports in BObj or Microstrategy, or making an excel formula. There are really too many possibilities for me to list them all...
Alternate names: Also known as: assistance,
The Fine Print:
- If you have several requests at the same time, please submit each separately. This allows us to assign work appropriately and to keep track of your requests.
- If you have a specific deadline for a given request, please let us know what it is when you submit the request.
- Please be as detailed as possible when submitting requests. For example, if you are reporting a problem with a service we maintain, please provide us with specific error messages or screenshots and any relevant information about the computer you're using.